Information about shipping and delivery
At Lune Charm Studio LLC, we are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how we handle order processing and delivery.
Orders are processed within 1-3 business days to ensure timely delivery for our customers. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding during these times.
Once your order is processed, you will receive a confirmation email with tracking information to monitor your package's journey to your doorstep.
We offer multiple shipping options to meet your needs:
We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All shipping costs are calculated at checkout based on your location and selected shipping method.
Shipping costs are non-refundable unless the order is returned due to our error or a defective product.
Currently, we ship within the United States only. We are working on expanding our shipping capabilities to serve international customers in the near future. Please check back regularly for updates on international shipping options.
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers. If you need to change your shipping address after placing an order, please contact us immediately at contact@lunecharmstudio.com, and we will do our best to accommodate your request if the order has not yet shipped.
Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's progress through our shipping carrier's website. Please allow 24-48 hours for tracking information to update after receiving your shipment confirmation.
If your package is lost or arrives damaged, please contact us immediately at contact@lunecharmstudio.com or call +18437011583. We will work with our shipping partners to resolve the issue and ensure you receive your order or a replacement.
While we strive to meet all delivery estimates, please note that shipping delays may occur due to factors beyond our control, including weather conditions, carrier delays, or high volume periods. We appreciate your understanding and will do our best to keep you informed of any significant delays.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:
Last updated: December 2024